|FAQs
- What is SecureIT?
- Why SecureIT?
- I have a dial-up connection. Can I still use SecureIT?
- What types of personal computers do you support?
- What operating systems does SecureIT support?
- What are the system requirements?
- What is included in the SecureIT products?
- What do I get if I purchase the Install Help?
- Is the service guaranteed?
- How many computers can I install my copy of SecureIT on?
- Are your support specialists qualified to work on my computer if I experience issues?
- How do I pay for my service?
- Do I have to sign a long-term contract?
- What if I need support at night or on the weekend?
- Does SecurityCoverage have access to my computer?
- Do I still have to have a separate anti-virus program?
- Is there anything that I need to do to keep things updated?
- Do I have to leave my computer on all of the time?
- How do I know that I am being protected?
What is SecureIT?
SecureIT offers the right mix of security technology for the best protection available. With SecureIT you no longer have to choose from numerous products all labeled with the latest tech buzz words. We've removed the guesswork by ensuring SecureIT has everything you need to stay protected online. SecureIT is your comprehensive Internet protection solution. SecureIT products simplify the technology experience for computer users by providing expert support and unmatched customer service.[Top]
Why SecureIT?
Plain and simple, SecureIT is built for computer users that need the ultimate in online security protection but don't want to become security or technology experts. The SecureIT Security products offer the latest in comprehensive technology and ease of use. The Live version adds 24 X 7 customer support. The Plus version of SecureIT also features Parental Controls and hard drive maintenance.[Top]
I have a dial-up connection. Can I still use SecureIT?
Yes. All of our support tools, processes and products were built with dial-up connections in mind. For dial-up customers we recommend purchase of the CD-ROM version for initial install.[Top]
What types of personal computers do you support?
SecureIT is compatible with all makes and models of Windows desktop and laptop computers.[Top]
What operating systems does SecureIT support?
SecureIT is compatible with Windows Vista, XP, and 2000. We currently do not support Mac OS or Linux-based computers. For a complete list of SecureIT System Requirements please visit our resource center.[Top]
What are the system requirements?
Operating System - Microsoft Windows Vista/XP/2000Processor - Pentium III or better processor (32bit)
Hard Disk Space - 200mb free space
System Memory - 128mb RAM (512 for Vista)
Internet Connection - Broadband or Dial-up Internet
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What is included in the SecureIT products?
Please see our Products or Technical Features pages for details.[Top]
What do I get if I purchase the Install Help?
- Security software installed by a certified technician
- Validation of successful installation
- Removal of conflicting security software
- Basic scan for and removal of active malicious processes and viruses
Is the service guaranteed?
Yes and our guarantee is simple... "If we install SecureIT Live or SecureIT Plus, we guarantee it!" If we can't fix the problem first, you will receive up to $100 to correct the security related issue. The guarantee is only available if we install the software for you.[Top]
How many computers can I install my copy of SecureIT on?
A single SecureIT license may be installed on up to three of your PC's. A single SecureIT Live or SecureIT Plus license can only be installed on one computer.[Top]
Are your support specialists qualified to work on my computer if I experience issues?
Our certified support specialists average more than three years of direct computer support services and more than five years of technical expertise. Our staff includes certified Microsoft technicians who are current on all the latest technologies and issues.[Top]
How do I pay for my service?
We accept major credit cards via our secure website or over the phone through one of our trained credit representatives.[Top]
Do I have to sign a long-term contract?
No contracts are involved; however, you must register and accept the user license agreement at the time of installation.[Top]
What if I need support at night or on the weekend?
For SecureIT Live or SecureIT Plus products, our computer support specialists are available 7 days a week, 24 hours a day. We realize that computer problems don't wait until normal business hours and we're here to help at any time. Forum support is also available 24 hours a day.[Top]
Does SecurityCoverage have access to my computer?
Absolutely not! SecureIT services were built with your security and privacy as first priority. All the updates, scanning, and protection happen from your computer.Nothing is sent to us outside of the reporting statistics which are made fully available to you on our reporting website and through our monthly e-mail summary.
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Do I still have to have a separate anti-virus program?
No, the SecureIT service will provide you with everything you need to safely navigate the Internet and effectively and efficiently use your computer.[Top]
Is there anything that I need to do to keep things updated?
No, the value of this service is that it applies all updates and runs all of its various scans behind the scenes without you having to worry.[Top]
Do I have to leave my computer on all of the time?
No, if you happen to have your computer off at the time the program runs its various scanning processes and updates, they will automatically run the next time you turn your computer on.[Top]
How do I know that I am being protected?
If you have SecureIT Live or SecureIT Plus you will receive a monthly e-mail detailing the activities that have been executed by your SecureIT software. In addition you can check the online reports anytime, which are updated every 24 hours.[Top]
